FREQUENTLY ASKED QUESTIONS

We are committed to making our website accessible to everyone, including those with disabilities. If you are having difficulty accessing any part of this website, you can contact us directly through the chat icon at the bottom of this page or by reaching out to us  HERE. We welcome your suggestions and comments as we engage in ongoing efforts to improve the accessibility and usability of our website.

All VIP Packages must be purchased online. Packages will be available during the presale and public onsale periods as communicated on the official event website.

After clicking “Buy Now” next to your desired package, you will be directed to our official ticketing partner to complete your purchase.

If you need to request ADA accommodations for your hotel reservation or event experience, please reach out to us  HERE with the following information as soon as possible:

• PURCHASER NAME
• 100x ORDER #
• PACKAGE NAME – [Package Name]
• OF TICKETS IN ORDER
• ADA REQUEST DETAILS

Please include as much information as possible when submitting your request so we can ensure proper accommodations. All ADA requests will be processed in the order they are received and are dependent on availability.

For accessible seating requests at the venue, availability and type of accessible seating tickets will vary based on venue inventory. Once your request is received, we will review available options with you.

All tickets will be delivered digitally. In the weeks leading to the event, you will receive an email from Ticketmaster with instructions to claim your ticket(s). Click into this email and add the tickets to your Ticketmaster account or digital wallet. You will be required to use the same email address used to purchase your 100x package when accessing your tickets in Ticketmaster. Tickets may be presented digitally or printed prior to arrival.

All merchandise will be distributed at the 100x VIP check-in on the day of the show and must be picked up then!

Please note we cannot ship merchandise before or after the show.

There is no onsite storage for guest merchandise. Guests will need to keep merchandise on their person, or leave it at their seat at their own discretion. 100x is not liable for any misplaced merchandise.

More information and further instructions including check-in location and schedule will be emailed to the purchaser, at the email used for purchase, 5-7 days before the event. These details may vary per show depending on the artist and venue schedules.

No. Please see our Purchase Policy for more details.

All VIP Packages are non-refundable. Please refer to our Purchase Policy for full details.

For additional inquiries, you can reach out to us by clicking on the chat icon in the bottom right corner or by reaching out to us  HERE. We would be happy to assist you!

If your selected VIP package offers multiple ticket types, you will have the opportunity to select either Premium Reserved or General Admission during checkout.

General Admission (GA) tickets allow entry to the event without an assigned seat. You may be given access to a designated GA area, but seating/standing locations are first-come, first-served.

VIP packages may include early entry into the venue.

A Premium Reserved ticket includes a specific assigned seat. Seat location will be displayed during the purchase process prior to order confirmation.

No. Platinum tickets are not VIP tickets and do not include VIP amenities or access. Please ensure you select the correct VIP package before completing your purchase.

VIP packages do not include parking unless explicitly stated. Please check the venue’s official website for parking information.

The price listed on our website for travel packages shows both the price per person for a package and the full ‘per package’ price for two guests, not including taxes and fees. Please note – if you are purchasing a travel package before March 20, 2026, you will have the option to either pay in full or opt-in to a payment plan // the price you’ll pay at checkout is only 60% of the package cost. See more details about the payment plan option below.

Yes, there is an optional payment plan for Travel Packages! If you opt into the payment plan at checkout, an initial 60% will be charged upon purchasing the package, and a final 40% payment will automatically be charged to the form of payment on file on March 20, 2026. If you purchase after March 20, you will be charged the full payment amount at the time of purchase. If you select ‘pay in full’ at checkout, no additional payments will be charged after your purchase!

Please note: the payment plan can only be chosen at the time of purchase. If you pay in full when your package is purchased, the payment plan cannot be opted into after the fact.

If you purchase prior to March 20, 2026, and are on the payment plan but decide you’d like to make the second payment prior to the March 20 due date, you can reach out to our ticketing partner, Ticketstoday, at [email protected] and they can assist you.

Please reach out to our ticketing partner, Ticketstoday ([email protected]), for assistance with updating your credit card info for the final payment.

You will receive an email from Ticketstoday 3 days prior to a payment date. If you receive an email from 100x stating you missed a payment, please follow the instructions in the email by visiting the link provided to complete your payment. We will honor a 7 day grace period whenever possible, but past due orders may be at risk of cancellation at any time.

More information regarding roundtrip transportation including details about pick-up times and locations will be provided via email closer to the show dates!

100x abides by the hotel’s standard hotel policy. There is no guarantee that you will be able to check in earlier than the hotel’s standard check-in time. If you need to arrive at the hotel early, we will work with the hotel to make sure that your bags can be stored and easily accessible until your check-in time.

100x Travel Packages do not include parking or cover parking expenses. To find details and rates for parking, please visit the individual hotel website.

We chose these hotels not just because they are comfortable and provide a high-quality guest experience, but also because of their close proximity to the venue.

You will be required to provide a valid credit card at check-in. Incidental holds vary at each hotel property. Please refer to the hotel’s website for the most up to date information on incidental charges.

Don’t worry – your reservation is confirmed with us! Hotels usually won’t have guest details until we provide our final rooming lists, which happens about 2-3 weeks before check-in. We recommend waiting until 1-2 weeks before check-in to contact the hotel with special request

If you would like to stay longer than your travel package dates, you will need to book your additional nights as a separate reservation through the hotel directly. Please make sure you select the same room type purchased with your travel package. Once you have booked additional nights, you can reach out to us  HERE with the below information to request to connect the reservations.

PURCHASER EMAIL –

PURCHASER NAME –

100x ORDER # –

PACKAGE NAME / SHOW DATE & CITY –

ADDITIONAL NIGHT BOOKED HOTEL CONFIRMATION NUMBER –

We will do our best to work with the hotel to accommodate – requests are not guaranteed and are subject to hotel availability.

All requests must be submitted to 100x by July 24, 2026.

All hotel related requests can be sent directly to 100x HERE. All requests must be submitted to 100x by July 24, 2026.